Yes, we can arrange for your order to be shipped via expedited service. Please note, this option does incur an additional surcharge. Please contact us for a detailed quote on expedited shipping and kindly ask that you approve this before we finalize your order.
Can I cancel an order that I placed online?
Yes—you have a 24-hour window from the moment your original order was placed to consider any changes or cancellations. Should you wish to cancel your order, please feel free to reach out to us via email at hello@materiehome.com or by phone at 970-948-5494. We are here to assist with any needs related to your online order.
Do you offer shipping outside of the U.S.?
While we typically aren't able to offer international shipping, if you're an international customer and interested in placing an order, please contact us directly. We'll calculate the shipping costs for your specific location and provide you with a quote before completing your purchase.
Does Materie offer gift wrapping services?
Yes, we are delighted to provide gift wrapping services. Please indicate your preference for gift wrap when you place your order by using the special instructions box provided.
Do you accept gift cards?
Yes, gift cards are now available for purchase on our website!
How do I redeem a gift card?
A gift card from us is as versatile as cash and can be redeemed online at your convenience. Plus, it never expires!
Can I return a custom order, special order, sales order, or items noted as final sale?
All custom, special orders, sales orders, or orders marked as final sale are note eligible for a refund.
How do I make a return?
To initiate a return for store credit or an exchange, the first step involves obtaining a Return Merchandise Authorization (RMA) number. Please reach out to us at hello@materiehome.com, including your order number and detailing the item(s) you wish to return. You will then receive a reply containing your unique RMA number. Please ensure this number is prominently displayed in the address field of your return package. This RMA number is crucial for the meticulous tracking and handling of your returned goods. We ask that you hold off on returning any product(s) until you have your RMA number, ensuring a smooth and harmonious process.
Please note, however, that all custom, special orders, sales orders, or orders marked as final sale are not eligible to be returned.
